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Microsoft Dynamics for professional services
Making a digital transformation? With Microsoft Dynamics 365, you have a single, centralized cloud platform for all your main processes – including finance, invoicing, sales, marketing and project administration.
The ERP and CRM system for professional service providers
Digital transformation challenges are relevant to many professional service providers: from insurers to pension funds, energy companies, financial service providers, real estate companies, architecture and engineering firms and more. Possible reasons include legacy systems that obstruct growth and innovation.
Microsoft Dynamics 365 is an ERP and CRM system that allows organizations to unify, optimize and automate all of their business processes – from finance, projects, timesheets, document management, business intelligence, spending management and HR to consolidation, subscription management, KYC, invoice processing and contract lifecycle management.
As an integrated, comprehensive solution, Microsoft Dynamics 365 offers many advantages for professional service providers:
- Applications and modules that mesh seamlessly. Since you have a single platform and a single source of truth, integrations are no longer a hassle.
- Switch easily between applications without having to use different interfaces.
- A cloud solution that is secure, flexible, always up-to-date and easily scales with your organization.
Key benefits
The implementation of Microsoft Dynamics 365 has a number of key benefits for professional service providers.
Automation
Partly because of staff shortages, professional service providers are looking to reduce their administrative burden. Dynamics 365 lets you automate many different repetitive tasks, such as data entry, invoicing and approval workflows. Automated reports and dashboards with real-time information not only save time, but also help you identify potential problems before they happen.
Improve customer experience and facilitate self-service
Dynamics 365 provides powerful tools to enhance customer experience and facilitate self-service. For example, customers can use online services to schedule appointments, place orders, view invoices or get support through a self-service portal. Chatbots offer options to automatically answer questions or handle minor requests. Dynamics also shows all customer interactions in the same place, regardless of channel. Understanding your customers better lets you offer personalized customer interactions and customize your products and services based on actual customer needs.
Subscription billing
A growing number of companies within the professional services industry are using subscription billing, where a customer pays periodically for a product or service. There are many factors that can add complexity to subscription billing: upgrades and downgrades, free trial periods, discounts, cancellations, recurring payments and subscription renewals. Microsoft Dynamics 365 helps manage this complexity and ensures that billing is accurate and efficient
Frequently used ERP and CRM software for professional services
FAQ
What are the benefits of Microsoft Dynamics 365 implementation?
Implementing Microsoft Dynamics 365 as an ERP and/or CRM system offers countless benefits. Essentially, you will be able to automate and optimize your business processes, gaining access to real-time insights, or even predictive forecasts. The data and analysis enable you to work smarter and faster, make better decisions, reduce errors and cut down on duplicate work, achieve cost savings, increase customer satisfaction and boost your innovative power.
How long does a Dynamics 365 implementation process take?
The duration of a Dynamics 365 implementation varies depending on a number of factors. The main considerations are the size of the software to be implemented, the complexity (e.g. data migration and integrations with other systems) and whether or not cloud migration has already happened. For example, a CRM that only includes the Dynamics marketing app can often go live in just two months. For smaller projects, we can also combine phases, for example by merging diagnosis and preparation. Business Central with extensive automation and optimization of multiple processes such as purchasing, inventory and finance easily takes four to twelve months. And if an organization opts for a full-scale ERP AND CRM system? The implementation process can take up to two or three years.
What are the costs involved in a Microsoft Dynamics implementation?
There is no easy way to give a general impression of how much a specific Microsoft Dynamics implementation will cost, due in part to Microsoft’s somewhat complicated and often rapidly evolving licensing model. Logically, the number of modules or apps you purchase will affect your costs, but you also need to consider the number and type of users and allocation of database space. And we can’t forget the working hours that add up alongside the actual implementation, for your workforce and for the implementation partner.
Conclusion MBS as an ideal partner for Dynamics implementation
We have been doing ERP implementations for years. We have a ton of expertise and market knowledge, so our consultants speak the customer’s language.
Jan-Douwe Jilderda
Director, Conclusion MBS
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