AMIS Conclusion takes care of Feenstra's business-critical IT landscape of

Feenstra has an extensive portfolio of products and services in the field of heat, ventilation, security, solar panels and insulation. In short, they take care of every question about comfortable, healthy and safe living. Feenstra not only provides its customers with installation technology, but also ensures that this technology continues to function properly, thanks to regular and reliable maintenance. In the event of a malfunction or repair, they are quickly on site with one of the more than 800 certified professionals.

Complete system that supports Feenstra's back office services

All administrative processes associated with Feenstra's service are controlled from the back office application SMS that has been developed by Feenstra itself. This application is one of the company's core systems and has been developed in-house over the past 20 years.

The system takes care of the registration of malfunctions and requests for maintenance, including periodic maintenance visits. It supports the planner in putting together an efficient route for the technicians. And it facilitates the invoicing of work carried out. The information in the SMS application is linked to various other systems within Feenstra, such as the CRM system and the financial administration, but also the webshop and mijnfeenstra.nl where customers have access to maintenance. And last but not least, the iPad app that the technicians use every visit for their on-site maintenance is directly linked to the SMS application.

Necessary renewal for robustness and availability of the back-office applications

The SMS application consists of a combination of Oracle databases and application servers. Feenstra's services make it necessary for this environment to be available 24/7. The existing design of these components did not provide proper support for this requirement in terms of continuity. Also, the processes surrounding monitoring and management were not set up to respond adequately to any system disruptions.

Ronald Pieloor, IT manager Feenstra: "By choosing AMIS Conclusion, we have found a party that can ensure the optimal functioning of these environments, 24/7, while minimising outages. Working with AMIS Conclusion gives us a lot of confidence. They really unburden us in the management of our core system. In particular, the knowledge of the systems, the response time and flexibility are the distinguishing factor for us in the services of AMIS Conclusion."

Simplify management and maintenance with increased availability

By setting up the environments in accordance with AMIS Conclusion standards, there is less chance of failure, Feenstra is assured that a team of experts watches over this core system and that action can be taken quickly if incidents occur. The application server part is set up in such a way that it can be rolled out fully automatically via Ansible. This makes rolling out the last necessary patches very easy. This makes maintenance and management a lot easier and saves costs.