ConclusionConclusionTransformation in he...

Transformation in healthcareIn healthcare

To remain future-proof, collaboration and the ability to drive progress are essential. This requires a clear vision and the capacity for change. By working smarter and embracing hybrid models, healthcare can remain accessible, affordable, and manageable—even as demand grows and resources are limited.

This transformation affects every level: from strategic decisions to the daily practice of healthcare professionals. It is about digital care, networked care, greater job satisfaction, shifting the focus from illness to health, sustainability, and appropriate leadership. It is about vision and execution, about processes and behaviour. 

With over 150 colleagues specialised in healthcare, supported by a broad ecosystem of technology domains, we guide healthcare organisations through this transition. Pragmatic, results-driven, and with a genuine commitment to care. 

Strategy and execution

Transformation only succeeds with an overarching strategy that connects and strengthens all components. Decisions made today have a direct impact on the future. That is why we always develop solutions in co-creation with the sector, patients, and clients. 

Change management is central. We look not only at processes and services, but also at attitudes and behaviour. By actively involving healthcare professionals and empowering them, solutions and changes are sustainably embedded and truly adopted. 

Co-creation with thesector, patients, and clients

Valentin Calomme - strategieconsultant Conclusion AI 360

The role of technology in complying with the AI Act

APG

APG takes the next step in client contact with generative AI

Working smarter

Work pressure in healthcare is high and time is scarce. Working smarter means simplifying processes and relieving professionals, so more time can be devoted to direct care. 

A culture of continuous improvement—of processes, skills, behaviour, and the use of healthcare technology—translates into a better care experience and empowered professionals. Data- and AI-driven solutions significantly reduce administrative burdens, improve collaboration, and increase job satisfaction. 

"A better balance increases job satisfaction "

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APG takes the next step in client contact with generative AI

Future Facts Conclusion helps pension administrator to create intelligent chatbot 

The pension provider APG manages pensions for no less than 4.5 million Dutch people, who have taken out pensions with one of its eight affiliated pension funds. APG has very little contact with most clients during the pension accrual phase. When their retirement date approaches, clients suddenly have a great many of questions, and it often gets quite complex. How can the administrator provide information more efficiently? And what role can ChatGPT play in this? APG approached Future Facts Conclusion with those questions. 

Hybrid care pathways

Digital where possible, physical where necessary. Hybrid care makes healthcare more efficient—and often more pleasant for both professionals and clients. The aim is to support the relationship between professional and patient/client, never to replace it. 

With online diagnostics, video consultations, and remote monitoring, professionals spend more time on personal interaction and less on administration. Our healthcare consultants track trends and developments and translate these into practical solutions that add value. The balance between digital and physical care is always paramount. 

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Ann OuvryClient director healthcare
  • ann.ouvry@conclusion.nl
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