Get back on the road quickly and safely with Schadegarant. Hassle-free car body repair based on smart data integration platform
Agile data and analysis solutions epitomize the new digital way of doing business: efficient, effective, and compliant operations, with the potential to create new customer value. In this client case study, you can read how the stichting Schadegarant foundation handles around 240,000 claims per year on behalf of dozens of insurers. Yet the company has only eleven employees. The secret: a claims management platform that links all relevant data, applications, and stakeholders and makes manual intervention almost superfluous. Developed and continuously further developed by Conclusion.
Schadegarant: professional, dynamic
Schadegarant was founded in 1992 as a non-profit foundation. Members of the foundation want to have car damage repaired professionally and quickly for insured parties. Based on this ambition, Schadegarant is committed to improving the claims settlement process for all stakeholders. In doing so, it guarantees the quality and safety of the repair work carried out.
The challenge: accelerate and simplify
For the repair of car damage, Stichting Schadegarant foundation maintains contacts with a multitude of partners and parties who play a role in the damage repair process. This includes car insurance companies, car body repair shops, insurance consultants, and authorized agents. All these parties need to be able to exchange information with each other to make the entire damage repair process run smoothly.
Previously, much of this information was put on paper and shared. For example, a damage repairer made a calculation of the work needed to repair the damage. This calculation was sent to the insurers, who had to assess all incoming calculations and then approve, reject, or modify them. This was a time-consuming process. And a mistake could slip through the net as any moment.
The approach: integrated and automatically synchronized
Schadegarant wanted to convert its existing AFAS system into a more efficient way of working in which all important data of, for example, damage repairers were automatically synchronized. Conclusion was tasked with taking care of the conversion and subsequently developing a damage management platform called eXchange. The system provides a link to relevant external services such as RDW, expertise filters, and online insurance checks.
The process: flexible and close to the client
Schadegarant also knows how to quickly and adequately deal with new questions or capitalize on opportunities. We provide support in this process. Naturally in a technological sense, but especially in the process leading up to it. How simple or complex is it to add ‘a button’? What are the financial consequences? What does the GDPR legislation mean for your choice? And if a proof of concept can help to clarify a choice, we provide it. Even an external auditor remarked on how we involve Schadegarant in all steps of development. ‘You can talk about agile, but you actually are agile!’
The result: smooth, precise, and future-proof
With eXchange, Schadegarant has a solution that ensures the smooth and accurate handling of the entire damage repair process. All partners in the chain can submit all their data digitally and benefit from the advantages this platform offers.
The need to manually review files has been reduced to a minimum. Even the assessment of the calculations is mostly done automatically on the basis of expert opinion data: a combination of historical data, technical data on damage, information from external services, and agreements made with the repair companies. Only the cases that the system judges to be ‘divergent' need to be checked by an expert.
Users experience the eXchange platform as innovative, future-proof, stable, flexible, and secure. Some 240,000 cases are handled through eXchange each year. That is over 900 per working day on average.
Combining efficiency and customer value creation?
This is how we work towards it from our ecosystem
Conclusion serves its clients through our unique ecosystem of IT and business oriented companies. Each one is an authority in its field. By deploying such expertise in a targeted manner, we work to help you become resilient, agile, and distinct. In this client case, these two business units play a leading role:
Conclusion AFAS Solutions (CAS): responsible for the optimal functioning of the AFAS software package for the entirety of business operations and quick configurations. And instead of laborious customization, it is available directly from the cloud. All required applications use the data available in AFAS.
Conclusion Virtual Sciences: developed the Schademanagement Platform eXchange (eXchange Damage Management Platform) with which Schadegarant automated its entire damage repair process. Virtual Sciences also ensures that the system is future-proof. The company adopts IT developments and incorporates changes derived from regulations and processes. It goes further than that: the joint development is perfectly organized.